Privacy policy
Concerned about protecting your privacy, Courchevel Tourisme is committed to ensuring the highest level of protection for your personal data in accordance with the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD) applicable on May 25, 2018.
Our privacy policy allows you to find out more about the collection and processing of your personal data and your rights.
Personal data (hereinafter "personal data") refers to any information that may relate to an identified or identifiable natural person directly or indirectly.
This policy applies to Courchevel Tourisme websites and its application.
1. Identity of the data controller
The Director of Courchevel Tourisme (9 rue de l'église - 73120 Courchevel) is responsible for processing your personal data.
2. What are the purposes of processing your data?
The personal data collected from the user and processed by Courchevel Tourisme is intended to :
Allow the user to access the entire service in a secure manner
Carry out prospecting and loyalty-building operations
To draw up commercial statistics with a view to improving customer knowledge.
3. What are the legal bases for processing your data?
Each processing of personal data by Courchevel Tourisme has a specific legal basis:
Consent: processing is subject to the user's consent. Users may withdraw their consent at any time.
4. Data collected
Personal data collected may include the following:
Last name
First name
Telephone number
Geolocation
IP address
And any other Personal Data that may be relevant for the purposes set out below.
5. Cookie policy
To enable you to benefit from the services offered by our site, such as consulting it or optimizing its use, our site uses cookies.
Cookies are stored during your visit to the site in accordance with the choices you have made or may make at any time in accordance with this policy.
Definition: When you visit our site, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) on our site may be recorded in text files called "cookies", installed on your browser. Cookies are used to recognize your browser for the duration of the cookie's validity. A cookie is a file that can be read or written to. On telephony equipment, these tracers are equipment identifiers and advertising identifiers.
Purpose: In order to improve the performance of online services, the Courchevel Tourisme website uses cookies.
These cookies provide information on how the website is used (site statistics, such as number of visitors, average length of visits or number of pages viewed) and help make browsing more fluid and improve the user experience.
Services for which cookies are used:
popin_[POPUP_ID]: To know that the user has closed the pop-up so that it is not displayed to them again.
token_lumiplan: Lumiplan API token for calls to the mountain API (webcams, weather, slopes).
token_lumiplan_expires: Token expiration date to know when to request a new one (and not request one with every call).
isPresent: The user has checked "I am on site" from the homepage. To avoid asking them each time.
To find out more about cookies, and in particular how to block them on Chrome, Firefox and Internet Explorer browsers: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
However, such deactivation could prevent certain site functions from being implemented, as these cookies are essential for the website to function optimally.
Cookies are divided into :
Cookies necessary for the website to function: these cookies do not require your consent, as they are strictly necessary for the website to function: browser settings.
Analytical cookies: these are used to measure website performance.
Marketing or advertising cookies: their purpose is to offer users targeted content based on their previous browsing experience.
On your first visit to the website, a pop-up informs you of the presence of these cookies and invites you to indicate your choice. They are only stored if you accept them. You can inform yourself at any time and configure your cookies to accept or reject them by going to the "Cookie management" page in the bottom left-hand corner of your screen on the website.
6. How long do we keep your data?
When the customer has a contract with Courchevel Tourisme, his or her personal data is kept for the time required to provide the service, to comply with regulatory obligations and to preserve evidence in contractual matters until the rights of the parties or third parties concerned have been extinguished.
Personal data is deleted at the end of the retention period. In the context of litigation and claims management, certain data may be archived.
The main retention periods are proportionate to the purposes and legal or regulatory obligations to which Courchevel Tourisme is subject:
Once the relationship has ended, data relating to contracts may be kept for up to 10 years.
When the user whose data is collected is not party to a contract with Courchevel Tourisme, the personal data collected is kept for a period of 3 years from the last contact between the user and Courchevel Tourisme.
At the end of the retention period strictly necessary for the purposes mentioned, the personal data is destroyed.
7. Who can access the data we collect?
Courchevel Tourisme's employees have access to your personal data in the course of their duties. Technical services for this website are provided by WIZ ( 94270 Kremlin Bicêtre ).
In accordance with Article 28 of the RGPD, this service provider is bound by a strict confidentiality clause prohibiting any use of the data entrusted to it not provided for in the service contract and requiring it to implement technical and organizational measures that meet the requirements of security and protection of personal data.
Furthermore, your personal data may be accessed by the administrative and judicial authorities legally empowered to do so upon request.
8. How is your data protected?
In accordance with the General Data Protection Regulation, we implement appropriate technical and organizational measures to protect your personal data against alteration, accidental or unlawful loss, use, disclosure or unauthorized access and in particular:
The appointment of a Data Protection Officer;
Secure access, sharing and transfer of data: data stored only 1/ on the OVH server, 2/ on the backup server. Access limited to SSH, and root password known only to 2 people. Fail2Ban-based security policy. Encrypted backup;
Data protection and confidentiality awareness training for all staff;
Implementation of a general IT security policy;
Data protection requirements when selecting our subcontractors: this is automatically included in our invitations to tender.
9. What are your rights?
You have the right to access, rectify, port, limit and delete your data (except for legal obligations or archival purposes). You may also object to the processing of your data on legitimate grounds. The service that collects your data informs you of the compulsory or optional nature of the information requested and of the consequences of not providing this data. The service informs you of the existence, where applicable, of automated decision-making, and of the modalities and consequences of such processing.
In order to respond to your request, we may verify your identity and, if necessary, ask you for further information. Courchevel Tourisme will do its utmost to reply as quickly as possible, in accordance with regulations (1 month from receipt of the request, with a possible extension of 2 months with reasoned information to the requestor before the end of the 1-month period). In the event of an unsatisfactory response, you may lodge a complaint with the CNIL: www.cnil.fr
10. Updating the charter
We reserve the right to modify this Charter at any time, in whole or in part, to reflect changes and developments in our internal practices and procedures. The latter will always ensure compliance with any changes in French and European laws and regulations.
